HELP TOPICS

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Products

Q: We have a logo and not sure of the best procedure, should I look at it as an I.E., a peel-n-stick, heat seal or a standard backing?

A: We have several options depending on the level of permanency you need.

Peel N Stick – temporary

Heat Seal – Lasts for only a few wash cycles

Indirect Embroidery – permanent


Pricing

Q: Are there any other costs beyond the emblem production?
A: No other charges. There are no other fees, only what we quote you.
Q: Why are samples $100?
A: Samples are $100, as the CDP process involves us having to make one of your patches, all associated shipping costs and manual labor. We can assure you the $100 does not even fully cover all of our costs.
Q: Do you have a minimum order quantity(MOQ)?
A: Yes, our minimum order quantity(MOQ) is 100 pieces.
Q: What is the typical cost of your Indirect Embroidery
A: All of our pricing is done using custom quotes. In order to receive a custom quote please send: 1)Artwork, 2)Size and 3) Quantities and we will get you pricing within about 24 hours.

Indirect Embroidery

Q: What exactly is an Indirect Embroidery?
A:  Indirect Embroidery is an embroidered applique laser cut with intricate detail. When applied to a garment, it’s superior to direct embroidery in appearance, texture and lifespan.
Q: What makes an Indirect Embroidery different from a standard emblem?
A: It is created completely different from top to bottom and inside out from a standard embroidered patch.  This difference is what allows it to deboss into the apparel and look like standard direct embroidery from the front.  Along with this is our patented process of applying the IE’s onto the apparel which guarantees a permanent application under any standard wash and wear scenarios.
Q: How are the Indirect Embroidery applied?
A: All Indirect Embroidery is done in-house by Windswept Marketing or one our licensees. It is decorated using our specially patented heat process.

Specifications

Q: Can I iron the heat seal-backed patch myself? If so, how would I do that (temps, etc.)?
A: Yes, you can apply the heat-seal patches yourself. We do have a manual on the procedure for doing this. Please send us a message for further inquiries.
Q: Does the Peel-N-Stick stick to fabric very well? What is its longevity?
A: Depends on what type of surface you apply it onto and how you take care of the backing when removing the PNS from the item.  For example, on fleece it will last less time due to pulling of the fabric onto the adhesive vs an oxford shirt that will keep the adhesive cleaner.  You could get anywhere from one use to over 50 pending how you care of it and what item it sticks to. ​
Q: How are the Indirect Embroidery applied?
A: All Indirect Embroidery is done in-house by Windswept Marketing or one our licensees. It is decorated using our specially patented heat process.

Production Timeline

Q: What if I need my order rushed?

A: Yes we can help you with rush order.  After approval of email sew-out, Rush production fee is as follows:

2 weeks production is 30% of total order.
3 weeks production is 25% of total order.
Please note rush options are available.

Q: What is turnaround time once the sew out is approved?
A: Standard production is 3-4 weeks from date of email sew-out approval and receipt of Purchase Order.  Email sew-outs take about 1 week.
Q: Why does it take 3 weeks to get the IE's?
A: This is a safe guide to producing the IE’s as they are produced in our factories overseas then need to be transported to our production facility in N.C.  We do have some room to work with this timeline pending the IE and production schedule with some rush.  Once the program is in place, the turnaround time with IE’s is faster than standard embroidery, but does require some time to get set up.  If you have a rush situation, we can look at various options to meet your needs.
Q: What is production and lead time for a spec (sew out scan) sample?
A: Email sew-outs take 1 week to produce.

Rush Options

Q: What if I need my order rushed?

A: Yes we can help you with rush order.  After approval of email sew-out, Rush production fee is as follows:

2 weeks production is 30% of total order.
3 weeks production is 25% of total order.
Please note rush options are available.


Product Testing

Q: Why can't you use the test piece as part of the order?
A: During the testing process for the Indirect Embroidery™ the item being tested is destroyed.  This is required to ensure the proper settings are confirmed for mass production.  ​While the one piece is wasted, this is far less than the standard waste with standard embroidery.

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